Here I go

[davieh]

Hi

Im yet another newbie so please be kind. I am claiming on behalf of my son (davieh) and tomorrow I send of his SAR. This may sound a very stupid question but am I sending this to Customer relations at South Gyle or RBS St Andrews Sq Edin also i don't have a cheque book will a P.O. do?

[Steward]

You can use Google to search the web using these links below:-

[marcelle]

Hi Davieh and welcome

The address I used, as I live in the UK was:

The Royal Bank of Scotland
Senior Customer Relations Manager
Freepost PO Box 1727
Edinburgh
EH12 9NJ

Some CAG members sent theirs specifically to a named person. Have a look in the FAQ for other options.

Good luck!

[ian cognito]

A postal order is fine, made payable and crossed to the bank. Hang onto your receipt to be on the safe side and get proof of posting or send your SAR recorded delivery - not that we don''t trust the banks or anything, but best to be on the safe side.

Good luck

[davieh]

Thanks so much

[willowb]

Subscribed

Just shout if you need help!

Wxxx

[davieh]

Hi

and thanks so much I am already worrying about filling in spreadsheet and i haven't even got the statements yet I'll have to take a kalms tab (he he) either that or a vodka and irn bru.

[ian cognito]

Don't worry about it, the spreadsheet does all the hard work for you, you simply have to enter the type of charge, amount and the date of the charge - easy!

[davieh]

Thanks for making me feel better

[davieh]

Recieved statements 09/02/07 worked out they owe my son £1390 without interest. Will post of preliminary letter on Tuesday with Schedule of charged.

[willowb]

Good luck hun. Just one thing though, if you are planning to claim contractual interest then you need to add it to your prelim. If you are just claiming the 8% statutory interest then as you are doing, don't add this until you file your claim.

Good luck
Wxxx

[davieh]

Hi Willowb

thanks for that info


xx

[davieh]

Hi everyone

just an update on my (my sons) situation, posted prelim letter on 13/02 checked with royal mail and it was delivered 14/02. In the meantime I have recieved a letter dated 09/02 thanking me for my request for data and advising me that my statements will be sent out ASAP. I am assuming that this letter got "lost" in the post as I have already recieved statements. As of yet I have had no contact regarding prelim letter and 14 days is up on 27/02 should I be worried?. Also I forgot to add there is a bit on the bottom of the letter inviting me to call a Lorraine Cassidy senior compliance manager ( sounds ominious) should I have any queries regarding this matter is this just a standard 1st letter that everyone recieves

[Essix Blue]

Hi everyone

just an update on my (my sons) situation, posted prelim letter on 13/02 checked with royal mail and it was delivered 14/02. In the meantime I have recieved a letter dated 09/02 thanking me for my request for data and advising me that my statements will be sent out ASAP. I am assuming that this letter got "lost" in the post as I have already recieved statements. As of yet I have had no contact regarding prelim letter and 14 days is up on 27/02 should I be worried?. Also I forgot to add there is a bit on the bottom of the letter inviting me to call a Lorraine Cassidy senior compliance manager ( sounds ominious) should I have any queries regarding this matter is this just a standard 1st letter that everyone recieves

Hi - it's a standard letter - I received it (AFTER my statements had arrived). Don't ring her, just be patient.

My prelim was received by them on 16th Feb - not heard owt yet...

[marcelle]

Hi Davieh's dad! Seems as if their staff member has sent you the incorrect letter re. the statement one. I'm sure they would have received your prelim. Wait until your deadline, which is 27/2, if they haven't offered you your full amount, send your lba and see what happens within the 14 days. I got an offer from them a few days after I sent my LBA (not the full amount though but nearly).

I'm sure you'll hear some good news soon so don't worry. By the way, did you charge contractual interest?

[davieh]

Naw

way too confusing for littll ol me (he he)

[davieh]

Still no word back from RBS regarding my prelim letter so lba gets sent off tomorrow wish me luck Im starting to get nervous

[marcelle]

Lots of luck... i'm sure you'll hear soon!

[davieh]

Thanks Marcelle