whats next?

[kredda]

hi, i have sent a letter a cheque to barclaycard to get my agreements and statements to claim back my money and read somewhere to allow 40 days, its been 40 days and had nothing although the cheque has been cashed whats my next step??

[Steward]

You can use Google to search the web using these links below:-

[the_shadow]

hi, i have sent a letter a cheque to barclaycard to get my agreements and statements to claim back my money and read somewhere to allow 40 days, its been 40 days and had nothing although the cheque has been cashed whats my next step??

If you sent a SAR and its been 40 days you can either send a letter to barclaysharks reminding them of there obligations or go direct to the ICO and make a complaint.

Link HERE Click on the "by email" link at the bottom and enter in the required details. They are running about 2-3 weeks before sending out acknowledgements by letter although you should receive an email confirmation sooner than that.

S.

[Spamalot]

hi, i have sent a letter a cheque to barclaycard to get my agreements and statements to claim back my money and read somewhere to allow 40 days, its been 40 days and had nothing although the cheque has been cashed whats my next step??

Hi Kredda,

What request did you send? Was it a Subject access request or credit agreement request?

Spam.

You beat me to it Shadow.... you must have been lurking in the background somewhere!!!

[the_shadow]

You beat me to it Shadow.... you must have been lurking in the background somewhere!!!

I lurk everywhere

S.

[kredda]

it was asking for all statements and credit agreements

[Spamalot]

it was asking for all statements and credit agreements

If you have asked for the agreement etc. Under s77/78 CCA 1974 then you should have received a reply within 12 + 2 days (allowing for postage)

If no reply is received within that timescale then they have not complied and you can then 'dispute the account' for non compliance.

If however you requested the documents under the DATA Protection Act then you follow the course that Shadow has suggested.

Depends which act you used to request the info as to which course of action you now take.

Spam..

[slick132]

Guessing it's a SAR as Kredda refers to the 40 days.

Although the SAR will include, amongst other things being asked for, the credit agreement, only statements will be sent out in response.

Kredda, if you want sight of the credit agreement, read up on the CPR strategy in Link No2 in my signature below.