Bank taking ages to respond

[klfman]

Hi,

I'm getting seriously ****ed off with the bank of scotland... 56 days saince their acknowledgement to my 1st letter requesting charges to be refunded.

2nd letter sent on 8th Jan with 2 weeks response period dictated by me. I'm being told that they have until 5th of Feb to respond to my case. My 1st letter dated 5th Dec, so they are adding 2 months but in actual fact adding 8 weeks means the 8 week deadline is in actual fact 31st Jan 07, i.e. TODAY.

I wouldn't mind if they'd sent a correspondence weeks ago saying it would take 8 weeks to resolve this but I’ve had nothing, and I regard this as rude.

I’m just wondering what is the interpretation of 8 weeks within the letter of the law, because if its my current interpretation then they’ve had their time. I’m quite happy to go to Court, although I’m not exactly relishing the thought, I’ve studied the notes within the forums for Bringing Case to Court.

Do you think I should phone them tomorrow saying that the 8 weeks are up, and would this kind of treatment give me any additional clout in court?

Many Thanks...

[dazzaboy2]

klf,

Stick to YOUR deadlines.

If they don't respond, proceed to the next step. Remember, if you set a deadline, you have to stick to it.

HTH

[ladybird17]

Absolutely klf - this is YOUR claim - not theirs. They don't appear to be taking any notice of your "terms" - so as the instigator, you certainly don't need to be abiding by theirs. Just stick to your timetable.

[ladybird17]

Also - defnitely would NOT suggest phoning them - how many chances do you want to give them? Also - calls can't be documented, so just stick to the tried & tested timetables and procedures.