2 offers, need some advice!

[Duffman77]

Advice needed please guys.

Here's the timeline of my RBoS claim so far:

Original claim made for £2,xxx.xx in December 06 but made an error in the claim amount, although not spotted until early Jan.
Letter from RBOS "We are reviewing your complaint etc" early Jan
Revised claim letter for £3,xxx.xx sent in 10th Jan 07.
Offer letter for the original £2k sum received 22nd Jan, signed and returned. Payment in my account by 26th Jan, GREAT I thought!
Offer letter for my revised £3k sum received today with different reference numbers!
DO I SIGN AND RETURN or own up, call them and explain the mistake.

There's about a £500 difference between the 2 amounts, but i wondered if I can get away with the line that I assumed they were sending me a revised figure and happily accepted?! Or by accepting the "full and final" offer earlier in January am I not entitled?

[batty_uk]

you have already been paid from the offer you have signed and dated so i am not sure if you would be entitled to claim from second offer. You could however contact them and explain that you accepted first offer for first claim amount and now you woul;d like to claim for extrta charges from whatever date??

[ggrant]

That and it begs the question, what the hellis going on at RBS HQ?? They can't be that busy to be making silly errors like that surely!?

As said above though, you may have signed your chance away by accepting the first offer and you can prolly bet RBS would see it the same way.

[isidore]

I think the letter says "as full and final settlement of your complaint". Think that's the end of it my friend, sorry!

As for RBS HQ, they are in a right understaffed mess atm, have read threads where people getting the same letter 3-4 times, people receiving responses for OTHER peoples claims, statements going to the wrong people. The wonders of TV exposure