Bank Fraud Please Help

[ali67]

First this is long so sorry but I really need some help.
In may of last year after returning from hoilday I found that £1000 have been taken from my account online, I contacted my bank RBS and they were great and refunded the money within a few weeks.
In Jan of this year I got a phone call from the fraud team saying there was activity on my account which they were worried about turned out was fraud they said not to worry and cancelled the card thats when the nightmare began it took them 3 weeks to send me the forms to sign I ring up for a update and while on the phone they told me my card has starnge activity on it yet again (new card only had it for two weeks) cancelled again got a new card, I wont ever use it online again too scared.
Now they have sent me a letter saying they think the fraud has been committed by someone I know and wont refund.
What do I do I am a single mum and uni all of my student loan £3000 which is for rent food childcare have been taken I am pennyless?

[old_andrew2007]

Bumping your thread in the hope that you receive help

[ali67]

Thankyou I think I may have posted in the wrong place

[old_andrew2007]

you could ask the site team to move to a more appropriate forum

[ali67]

o how do i do that?

[old_andrew2007]

Click on the red triangle this will open a dialogue box, in which you can leave a message for the site team.

[cerberusalert]

Moved to RBS forum

[IdaInFife]

have you reported any of this to the Police?

It doesn't matter whether you know ther person or not - it still is fraud.

[ali67]

thankyou thats what I said to them

[IdaInFife]

have you reported nay of this to the Police?

[ali67]

I rang my local police they gave me a number but they said they dont get involved in bank fraud anymore. I have sent a letter of compliant to RBS asking them to relook at the case got a letter back on wed of last week saying they would re look at the case and be in conatct within ten days.

[IdaInFife]

thats pants about the police - get a bank statement showing the fraudulent transactions that they are not refunding - go to your local police station and report it - get the crime ref no and go to the bank to re report it with the crime ref no -

[breeze1996]

I got asked ny someone to take some money out of their account, which I did with the pin they gave me, then about a week later they fell out with me and told me they were going to report me to the police, so I phoned the bank and asked them about it from my point of view...


I was told that the pin number is a private safeguard, if someone gave it to me then they have no comeback on the money taken out of the account, as they gave permission for it to be used. so no charges can be pressed against me...

I know this doesn't help, but may be why they are saying they won't refund. What has been taken, or has the money been transfred to a different account as the bank must know where the money has gone, if it has been withdrawn from a cashpoint then it should say which one was used..

[ali67]

Thankyou I will go the police tomorrow then and see if this can help.
No it has'nt been used at a ATM I still had my cards when it was all done online they have said it was to gambling online sites its shows up as DATACASH on my account.

[breeze1996]

0870 727 4761 this seems to be the phone number for this company...

DataCash Processing Secure Internet Payments (Credit and Debit Card, direct debit, Online Cash)

Maybe it's worth a try calling them to block the payments so it can be checked. it says it has a fraud section

[ali67]

O that is fantastic thankyou so much