So basically,if you have not yet done so,your first step is to send RBS a provisional letter saying that you want the charges back giving them 14 days to respond.
You should itemise the charges by date and amount.
There is a letter for this in the bank templates library which you can access from the menu or CAG front page.
The bank will likely respond with leaflets telling you about the
test case
bla bla bla-and saying that if you do file a claim they will ask for it to be stayed.
Once they have given you the final response,then you should file a claim in your
county court
.
RBS solicitors will then ask the Court to stay the claim-this is normal and you will be in the queue.
So thats the way to go.
Given that the amount is only £360 theres a small possibility that they will offer to refund you a partial amount -its your choice whether to accept it if this happens.
Can you say which years the charges relate to and what account was it ?