My wife has a CC with the RBOS and recently due to ill health, I had to take some time from work. Because of this, we fell into arrears with a few of our debts and thus began a monthly struggle to pay bills, we would be paid in the last day of the month, the 1st of the month we would be broke.
So we contacted the people we owed money too and came to some arangements, in that intrest was either reduced or frozen for a period of time. Most agreed to this as they were told the wife was due to start a new job paying more money and once I was back to work and we were back on our feet again, we would go back to paying what we paid before
Not with the RBOS, they have continued to add intrest to the balance to her CC, despite calling them numerous times to make some kind of arrangment to pay, they are just flatly refusing to enter into any dialogue over this. They said they dont do this and that the only option for her was to seek out a debt management service, if not then the full payments were going to be due as and when the monthly bills arrived.
Its getting to the point they ring most days and when the wife speaks to them, they are wanting the full arrears ( which are mostly added
interest
and missed payment charges) We pay what we can at the minute but it seems pointless as the amount we pay is not even covering the added interest or as we are not paying the full monthly payment, the incurred late payment charges.
Any advice on what course of action we can do with these people. ?
Thanks
Rbos Cc 
