rbs charge my savings account

[andrew1402]

about a year ago a direct debit account was set up for southern electric with correct bank details of my key account not my savings account but somehow the bank charged me £38.00 on my savings account also now they have added interest of £6.84 on my savings account.Is it possible to still claim this back? and if so what can i do to claim back?.

[andrew1402]

why is it i never get replies anymore surely someone knows if i claim this back or not?

[yourbank]

Originally Posted by andrew1402

why is it i never get replies anymore surely someone knows if i claim this back or not?

The answer is yes, and I would suggest you look at the terms and conditions of the savings account. No doubt there is a clause that states "standing orders and direct debits are not permitted on the account". If there is then I would approach it on the basis that you aren't permitted to have them on a savings account yet the bank doesn't protect you from them being set up on the account. Why have the term if the bank will not make the account non permissable for DD's and SO's

[andrew1402]

thanks for the reply m8 i'll look into this.How do i go about claiming it back i've never done it before?.

[sea-sidelady]

If you are wanting to reclaim, follow the step by step guide in my signature. It has all the advice and links for letters you need. If you need any help, just ask. Some one will be around to advise you.