'unable to obtain copy app letter' - mean anything?

[willtheywontthey]

This is what is written on the print-out of activity form from them as a result of my Subject access request request.....

says:

copy aps bp n/a copy application unavailable

then week or so later (I wrote again) they say:

original and current t&cs obtained. unable to obtain copy app. letter sent out enclosing current sment of account. advised to contact ccc to obtain details of repayment. applied £1 p/o to account.


This is Advanta account now Mint.

Is this not an admittance they haven;t got one - or lost it - or what does 'unable to obtain' mean???

[craigers]

i'd say they don't have one. they're not going to admit that, so make it out that they're having problems retrieving it. or maybe i'm too cynical...

[volvodriver]

Originally Posted by willtheywontthey

applied £1 p/o to account.

I dont know why they are applying £1 for a Subject access request, but in any event they should not be applying this to the account, and you should ask them either to remove it, or refund it to you.

There was comment about this from fos/OFT or some such body yesterday.