cca postal order used on account !

weeblewobble · 15th May 2009, 11:10

I recently sent off my cca request to AA and today i got my monthly statement and noticed that £1.00 had been deducted from the account. As we have not made a recent payment to them i can only presume they have used the postal order sent for my cca request and used it on the account.

Surely they shouldnt have done this as it specifically states on the cca request letter that it should be used for my cca request and nothing else.

Any advice what to do now please.

yourbank · 15th May 2009, 12:38

No they shouldn't have used it to pay on the account. I think you need to write to them and make them aware that whilst they have credited the account they were instructed to use that for a copy of the CCA which they are/maybe late with supplying.

weeblewobble · 15th May 2009, 13:37

They still have 5 days left to comply with my cca request, do i hold off or send them a letter anyway? also do i tell them i will not send another £1.00 postal order for my request.
thanks

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