Zoommjpzoom V HFC/Benifical

[zoommjpzoom]

Hello All,

I sent a letter to HFC to inform them that i was mis-sold PPI. They have sent a letter back saying there was no PPI on my £2k loan. I still have the original which states it on the agreement.

Do I go straight to FOS with a copy of the agreement or send HFC the copy?

Thanks for the advice people.

[silverfox1961]

Hi,
I'm no PPI expert but it seems to me that if it is stated on your agreement, PPI was included and your statements match the amounts of the agreement then PPI was included. I would complain to HFC first and see where it gets you. You need to have exhausted their complaints procedure before the FOS gets involved

[zoommjpzoom]

Ok thanks for the advice, I will send them a copy of the loan agreement and see what they come back with!

[zoommjpzoom]

Hi All,

Is there aany template that i can send when a bank has come back with 'no records shown that PPI policy in place on the loan'

I have a copy of the PPI policy which i will be sending them as evidence.

Any Help much appreciated.

many Thanks

[zoommjpzoom]

Here is a copy of the letter that i was thinking of sending, any feed back welcomed. Thanks you.

I am writing further to your letter dated 26th January 2010 in regards to:
‘Upon reviewing your account, our records show that there is no PPI policy in place for the above account, and we have no record of a policy being purchased by you. Therefore I am unable to agree that PPI has been mis-sold on the account’
Please find enclosed copies of the loan account ******* taken out on the 27/6/06 for £1000. It clearly states PPI insurance mis-sold to me. The loan was then extended on the 29/10/07 to £2000.
I have also requested a full explanation to why I was have not been at any given time contacted for remedial action agreed with the FSA after:
Hfc being fined £1.085 million for PPI failing to take reasonable care to ensure that the advice it gave to customers to buy Payment Protection Insurance (PPI) was suitable, and for failing to have adequate systems and controls for the sale of PPI.
I trust I will receive a full and final response and that this matter shall be concluded with the eight weeks time frame otherwise I will be left no other alternative in contacting the Financial Ombudsman Service to investigate my complaint fully.

[alanalana]

Originally Posted by zoommjpzoom

Here is a copy of the letter that i was thinking of sending, any feed back welcomed. Thanks you.

I am writing further to your letter dated 26th January 2010 in regards to:
‘Upon reviewing your account, our records show that there is no PPI policy in place for the above account, and we have no record of a policy being purchased by you. Therefore I am unable to agree that PPI has been mis-sold on the account’
Please find enclosed copies of the loan account ******* taken out on the 27/6/06 for £1000. It clearly states PPI insurance mis-sold to me. The loan was then extended on the 29/10/07 to £2000.
I have also requested a full explanation to why I was have not been at any given time contacted for remedial action agreed with the FSA after:
Hfc being fined £1.085 million for PPI failing to take reasonable care to ensure that the advice it gave to customers to buy Payment Protection Insurance (PPI) was suitable, and for failing to have adequate systems and controls for the sale of PPI.
I trust I will receive a full and final response and that this matter shall be concluded with the eight weeks time frame otherwise I will be left no other alternative in contacting the Financial Ombudsman Service to investigate my complaint fully.

Hello Zoommjpzoom.

IMO it is time to claim your money backGo straight to the Financial Ombudsman Service, send them copies of all correspondence both ways so far and keep copies for your self.

If you submit a complaint and the link is here...


http://www.financial-ombudsman.org.u...omplain ts.html

hope this helps

aa

[zoommjpzoom]

Well HFC have come back with an offer including the 8%, but on the workings they have put down only 9 ppi payments made by myself. Which was from the start of the first loan until i extended the loan by a further £1k. Which i have had for over 2 years now.

I would have thought that it would have rolled into the top up loan? am i wrong?

Any help grateful.

[121o121]

Hi Zoommjpzoom

Just a quickie, which address did you direct your correspondance too? Your local branch or a head office (if so, which one?)?

Thanks

[zoommjpzoom]

It was done through head office, when i get home i post up the address

[121o121]

thanks zoomzoom :o)

[zoommjpzoom]

121o121 here is the address that I posted mine too.

The Complaints Manager
Beneficial Finance
PO Box 5055
Coventry
CV3 9EF


Good luck!