M & S refusal

cadwallader · 2nd July 2009, 07:58

OH has received the following from M & S after her second letter requesting refund of PPI premium. (basis of claim is she was self-employed at the time)

Are M & S correct in what they say regarding not being an authorised intermediary at the time of the sale?

Thanks

C

alanalana · 4th July 2009, 03:15

Send a copy of this letter and a complaint to the Financial Ombudsman autolinker.com autolinking image

Service. Let the fos autolinker.com autolinking image

make the decision not M&S.

Links that may help with your claim for Mis-sold PPI
Financial Ombudsman autolinker.com autolinking image

Service

The FSA has outlined 6 outcomes which it aims to achieve:
Treating customers fairly

http://www.fsa.gov.uk/pubs/other/tcf_deadline.pdf

Have a look in here to see if there is further info that could help.
links

aa

cadwallader · 4th July 2009, 07:10

alanalana

Thanks. Will follow your advice.

Regards

C

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