Another Cahoot bad deal.

[juice123]

Hi Guys ...,I didn"t realise this Cahoot 'rip-off' was so widely spread>
I took a 6% loan out over 5 years and paid the full 5 year term with no default.I heard nothing from Cahoot over this entire period (kicking myself now as should have kept an eye on it)so presumed all was ok.After the loan period I stopped the direct debit only to then hear from them by 'post' me a letter telling me I'd only paid off 10% of the original amount.
Six months into the loan the interest rate went crazy but they admit they would have only told me via email and not via letter.If they had told me about the interest rate I would have taken action.To make things worse,the email address they had for me was incorrect,they spelt my name wrong yet they spelt it correctly on the posted letter.
They tell me it was a flexible account,maybe but who regulates them?What is stopping then putting the rate up to what ever the seem fit and not informing the customer.

Any guidance on this would be great.
Many thanks....juice123

[MARTIN3030]

Welcome to the site.I will move your thread into the Cahoot forums,where you should get some guides.

[juice123]

Many thanks.juice

[Sparklez30]

Hi Juice - just out of interest how much did they alter your rate by?

They got me by changing my fixed charge to a variable rate on a credit card as soon as it got more profitable to them to do so and my complaint is currently with fos as I still state if they could just alter it to a variable rate and ramp up the charges what was the point in offering me to pick between the two options? Fingers crossed the fos agree although I'm not very hopeful!

Have you complained about yours to the fos as well?