I Won!!!!!!!!!!!!!!!!!!!!!! !!!!1

[Cheeky_chimpy]

I have started my claim against Barclays with the standard Data Protection Act letter , and have received the following reply from Barclays Data Protection:



-------------------------------------------------------------------------------------

COPY STATEMENTS

I refer to your letter of 15 March, which was passed to me for comment in regard to the above legislation.

Please be aware that Barclays is not under an obligation to present the information according to any particular format. Therefore your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and I can confirm that these have been ordered on your behalf and will be supplied without charge.

In the circumstances, your cheque for £10.00 is returned herewith. However, I am aware of your mention of information arising from "Manual intervention" and would endeavour to obtain records in this respect if you were to explain what you mean by this term. In the event that further information is indeed required, the above fee will become payable and must be returned with your response.

Yours sincerely,

-------------------------------------------------------------------------------------

Can anyone help me with what to do next?

If the statments do turn up, I will continue with the claim but am concerened that they are trying to avoid providing data regarding Manual intervention. It seems they are trying to be difficult by claiming not to understand what this means!

Any help with how I should word a reply to them, that they cant mis-understand whould be much appreciated.

Thanks,

Sheila

[richardc]

Yes carry on when you get the statements. They are being difficult about manual intervention aren't they. Probably a stall ing device. I suggest that you write back saying you wish to see what intervention was made on the imposition of each charge. Send them the chque again.

[BankFodder]

The response which you have received concerning is quite adequate. It indicates very clearly that they don't understand what you mean by "manual intervention". This can only be taken to mean that there is none.
You have achieved your objective.

If they later on happen to raise manual intevention in a defence, you can produce this letter to refute it and to demand evidence from them that it is routinely carried out.

Can we have a scan of the letter please
research@bankactiongroup. co.uk

[Cheeky_chimpy]

Ok, thanks Bankfodder, have sent a copy as requested.

Is there any chance they may raise the issue in court, but simply call it something else? Such as "human involvement" or something?

Should I try to clarify this, or would the court see that Barclays are simply playing with words here and could not possibly have genuinely misunderstood my original request?


Thanks

[Rebel UK]

I'd say it's just another delaying tactic, send them back your cheque, and request the information stating that they are obliged under the Data Protection Act to provide ALL information regarding your account in whatever format they hold it, remind them your letter stated Manual intervention IF there was any, their inability to understand this simply points to the fact that there was NO manual intervention, since they seem not to understand it's meaning, therefore it cannot have taken place in any form.

Remind them they now have x number of days to respond.

I edited my Data Protection Act letter to cover these delays, it's in my thread.

Rebel

[SR7133]

I have received a similar response from Tesco Personal Finance - " Please explain your interpretation of the term "manual intervention" and advise your exact requirements in this respect"

Thanks for advice in thread - I will write back accordingly

[maestro451]

Cant you just ask for any notes that are held on your file? I used to work for an insurance company and obviously when we made decisions about renewals etc we use to write notes on the clients policy explaining our decisions

[mikeyitup]

This is puzzling.

Is "manual intervention" a generic term used in banking, or not?

I listened to the interview with Stephen Hone and the guy from the Bankers Association used the term "manual intervention".

I think it is a stalling tactic.

[Cheeky_chimpy]

Hi All

I received a letter from Barclays who say “ without any admissions to the basis of your complaint” have offered half of what they owe me as " a gesture of goodwill".

What do I do now?



Thanks

[alanfromderby]

Threads Merged

[alanfromderby]

Accept their offer as an interim payment only, and say that you are continuing with your claim for the full amount.

[Overdrawn]

Write back and tell them thanks very much but you want 100% back and as a gesture of goodwill on your part you will not submit the court papers if they respond within 7 days thus saving them the 8% plus court costs

[alanfromderby]

Like it!!

[Cheeky_chimpy]

Hi

I have at last been given a court date for my claim against Barclays 15 December. The court has instructed that "each party must deliver to every other party and the court office copies of all documents on which that party intends to rely at the hearing".

My question is what do I need to send?

TIA.

[ukaviator]

Hi Cheeky Chimp.

Have a look at the Guidance notes on this site by Bankfodder and the team,at the top of the page.All you will need is there.Read all of the FAQ'S as well.Read this site over and over for hours.The knowledge you will pick up is enormous.
There is also a recording of LloydsTSB bank executive which is quite interesting you can download.You probably won't need to go to court as the banks normally settle.Disclosure by them on true costs may open the floodgates if they lose.

Good luck

Ukaviator