Have i got a case with the Woolwich? **WON**

[kfiggitt]

Hi all,

My name is k. I have just registered today.

My partner and i have a joint current account with the Woolwich which we opened summer 2005. We asked for an overdraft facility a short while ago as our bills are sometimes debited before funds have cleared. We were refused as i have a low credit score. (My partner has a high credit score.)

My partner also has an open plan current account with Woolwich and a large overdraft with it. He has had his own account with them for years.

To date we have been charged £390 in unpaid direct debit charges!

Can i claim any of this back and if so how?

Please can someone advise me as i am new to all this.

Thanks.

K.

[richardc]

Welcome. Please do as we ask all newcomers - read the FAQs and around the forum.. This will take some time, but you will find all the answers you need.

[sportbeth]

In short yes. Anything that constitutes a charge is claimable (is that a word)

I collected £360 in one month when my employer failed to pay me and folded his company. That figure then grew to £820 with daily/monthly interest, unauthorised overdraft fees etc. There was nothing I could do, from the moment my boss landed me in the poo there was no way I could afford to put in any cash into that account until I got back on my feet.

I got the whole lot back, got the negative credit info off my file and kept my account

[kfiggitt]

I sent my letter from the bank templates section on 28th March.

I received my first letter from the Woolwich on 30th March. They apolagised to hear of my problems and say my case has been referred to a case manager and my complaint will be resolved by 28th April 2006. They also enclosed some leaflets on their customer care. What a joke!

On 11th April i received my second letter from the Woolwich assuring me they are giving my matter full attention and are continuing to investigate my concerns. They also state i can contact them by phone if i want to but will be in touch shortly.

Now what happens? Sorry just want to make sure i am clued up 100%.

K

[Janet-M]

Do not let them dictate the speed , you stick to whatever deadline you gave them.If they have not replied by the date you gave then go on to the next step.

[kfiggitt]

thanks for your reply mjanet.

I gave them 14 days to reply to my 1st letter which they did. I then said if i hadn't heard anything positive after another 14 days i will then cease communication and take action.

So far this is going as planned. If i havent heard anything by 28th April i will proceed further.

What should i do if they offer me a third or half of what i want back? Do i accept or carry on until i get the full amount?

K x

[Janet-M]

If you read around the forum you will see that people are being offered a % of there claim and refusing it only to be next offered the full amount .You must be fully aware that when starting a claim it may go into court and you should be prepared.I personally would refuse a part payment on my own money unlawfully taken and hold out for the full amount.
If you read around and see how others have got on in this situation it will give you a beter indication on what to do
Any decisions you make must be your own ,users of this forum are here to support you in your decisions.

[kfiggitt]

thanks mjanet,

Just looking for guidance and have read a few forums since last post.

Thanks for all your advice and i will keep you informed of any updates.

K x

[kfiggitt]

Got my third letter from the Woolwich today. They are offering me £210 of the £400 i am claiming for.

I am happy they have taken my opinions seriously however i want all of my £400 back!

I am going to accept this offer in writing but state i am going to take matters further to recover the remainding £190!

Any thoughts kindly appreciated.

K x

[kfiggitt]

I have read all the forums and faqs however i am seeking some advice as i havent found an answer to my question.

In my 3rd letter from the Woolwich they quote, in regards to the refund offer of £210 "i am sure you will appreciate that i will not be able to repeat this gesture should a simular situation occur in the future".

Does this mean if i accept this offer they will not pay the remainding £190 should i pursue the rest through the courts?

Please can anyone help?

K x

Thats correct they will not pay up.

The only way to get the money is to start action

[kfiggitt]

What should i do now? I was going to accept the refund and take action to recover the other £190. If they arent going to pay though i could end up getting nothing.

Should i write a letter declining the offer stating the reason that i want the full amount and that i am going to take action?

Please can someone help and advise me?

Thanks

K x

[dw190]

Originally Posted by kfiggitt

What should i do now? I was going to accept the refund and take action to recover the other £190. If they arent going to pay though i could end up getting nothing.

Should i write a letter declining the offer stating the reason that i want the full amount and that i am going to take action?

Please can someone help and advise me?

Thanks

K x

Just a simple letter declining their offer as totally unacceptable. They know the reasons.

Reduce the time to Seven Days or you will commence a claim in the Small Claims Court without further notice.

[kfiggitt]

Thanks dw190 for the advice.

I have just finished drawing up my letter and it will be in the 1st class post tomoorow.

Will keep my post updated as and when i hear anything.

Thanks again,

K x

[kfiggitt]

Successfully filed claim 12th May.
Got a letter today from the court stating the Woolwich are acknowledging my claim. They have 28 days to file a defence.
Fingers crossed they don't as i am a bit nervous. But i will get what i am owed!

K x

[kfiggitt]

Hi all,

Had a letter from barclays head office offering a further £150 on top of the £210 which they say they have already paid and haven't as full and final settlement. This means they are trying to fob me off by paying me a total of £360 when i am claiming £440!

I have left an answer phone message for the man who wrote this letter to contact me. It states i should ring him if i wish to discuss the letter or if i feel there are further issues he needs to consider. Too right the cheapskate!

Wil keep you informed.

K x

[kfiggitt]

Hi all again,

Had a phone call back from barclays this afternoon re: the messsage i left for them to call me. Received their letter 7th June 2006.

I pointed out that there is a discrepancy in the letter. Barclays stated i had already been paid £210 as a goodwill gesture and were willing to offer a further £150. This would bring the total they would offer me to £360! The amount i am claiming back is £440 inc court costs.

Mr Barclays said that this would be their final offer and would not go any higher. I said this was not acceptable and look forward to seeing their defence in court along with media attention.

I then thanked Mr Barclays for returning my call and signed off.

Anyone any thoughts?

K x

[derek.grice]

This is my first thread, I am watching this with interest as I plan to spend the weekend reading the FAQs and following some posted cases before sending a first letter to the Woolwich. I was intrigued by the Bank's use of the term "Goodwill Gesture". Is this a typical response that simply does not acknowledge unreasonable charges or are there any lawful reasons for it's use that could trip us up????
Anyone come accross this as an issue?