Help re claim against Barclaycard

[dharm999]

I have started a claim against Barclaycard for a refund of the late payment charges incurred over the last 6 years. I used the standard letter in this forum. I have had a reply from their Data Protection Act Officer saying that they cannot supply copies of statements going back 6 years as they are on microfiche, but ones that are less than 6 months old they can get me for a fee of £10. I already have 3 years worth of statements so I don't need to do this. They also sent a separate letter, from Customer Services, rejecting my claim. Do I now proceed directly to the small claims court? I'm not sure exactly how much I'm owed back in charges, can I just say on the claim 'less than £1000'? Its likely tobe c£250-£300 but I'm not 100% sure.

Appreciate any views and advice.

Thanks

[BankFodder]

This problem has come up before - with Barclays, I think.
I can't remember what was discussed here. Do a search on "microfiche" and see what comes up.
I expect that you will get an informed response in a couple of days

[Docubot]

I think this is a problem that we need to look at more.

This is the banks only 'real' defense - 'c*ck about until the customer gets fed up/bored and gives up'.

Stephen, I believe started proceedings against Abbey for an unknown amount.

I think it must be possible to do so. A court would surely not hold it against you when it was the defendant that refused to comply with yet ANOTHER law that caused you not to know how much to claim for. If anything, I would imagine that it makes them look even worse than they do already.