Barclaycard statement charges

[jmackay]

Hi all,

I phoned Barclaycard to ask for a complete list of all transactions, charges, dates and evidence of any manual interventions as covered by the Data Protection Act for the last 6 years. The operator responded by saying that they can only send out statements at a charge of £3 each...even after I made her aware that I was making a DPA request and the maximum charge is £10.

I've read all the FAQs but I didn't see a letter specifically for a Data Protection Act request to a credit card company. I've modified the DPA request letter (changes in bold) found in the library and am wondering if it's good to go...I removed the reference to alternatively providing me with statements as they would probably do that and charge £3 each time

Any comments/suggestions etc? Obviously I will remove the bold tag before posting

Thanks in advance.

J


Dear Sir/Madam,


ACCOUNT NUMBER: xxxxxxxxx


Please supply me with a complete list of all transactions and charges, including dates, relating to my credit card account since [xxDate as far back as you wantxx].

Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my business with you.

If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be so kind as to confirm this in your response to this request.

Please note that this is not a request for copies of credit card statements but a full list of all charges and manual interventions, including dates as these have been ruled by the Information Commisioner to be part of my file and must be provided under the terms of the Data Protection Act at a maximum charge of £10.

You have 40 days in which to comply.


Yours faithfully,

[richiemac2]

Hi,
How did you get on? Did the letter work?

[TANZARELLI]

All has gone quiet on this thread since march by the looks of things, poss they may have had settlement already so no longer needed to use the site.

[roboticboy]

I want to reclaim my "BARCLAYCARD BUSINESS" "late payment charges". I believe there is a different templete for this which calls for a different "act" - 1977 act or something. Could somebody point me in the correct direction for this templete please as I cannot find it.

[slick132]

Hi Robotic and welcome to the Barclays forums.

You need to start your own thread here in this forum. Use the New Thread button at the foot of the Barclaycard forum page.

Is this is a Barclaycard in your business name, or a BC in your name which you used for business purposes.

There is a difference if you're reclaiming business bank account charges but I don't think it'll affect a BC reclaim.

Get your thread going and we'll take it from there.

[roboticboy]

Hi Slick132 - I've started the new thread & somebody sent a templete. Please see

http://www.consumeractiongroup.co.uk...ml#post1485113

is this the correct one or should I wait for your recommendations?

[slick132]

Hi RB,

D/w on your new thread.

[roboticboy]

eh? what's D/w? lol please explain.

[slick132]

d/w = Dealt with (on your new thread)